Home Forex Careers Spanish Speaking Customer Support Officer – Traders Trust

Spanish Speaking Customer Support Officer – Traders Trust

71
0

Application Link – Spanish Speaking Customer Support Officer

Job Location – Ability to work remotely but still covering above time shift.

Number of openings – Unknown

Dates – All year 2019

Job Description:

  • Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.
  • Be the “first line of defense” to identify, escalate and manage potential risk.
  • Perform, deliver and contribute to a variety of onboarding procedures as and when required, through guidance of management and compliance
  • Perform ongoing monitoring to meet regulatory guidelines and standards
  • Contribute to the definition & implementation of a framework to derive maximum value for the Business
  • Contribute to a culture of continuous improvement in the team and be proactive in proposing ongoing refinements to achieve results in line with the Business strategy
  • Identify new business/revenue opportunities through client interactions & take initiative to escalate or act on them as they arise (as appropriate).
  • Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities

More Details

About TTCM

Traders Trust

TTCM Traders Trust Capital Markets Limited is regulated as a Cyprus Investment Firm (‘CIF’) by the Cyprus Securities and Exchange Commission (‘CySEC’) under the license number 107/09 and operates in accordance with the Markets in Financial Instruments Directive II (‘MiFID II’) of the European Union.

LEAVE A REPLY

Please enter your comment!
Please enter your name here