Application Link – Spanish Speaking Customer Support Officer
Job Location – Ability to work remotely but still covering above time shift.
Number of openings – Unknown
Dates – All year 2019
- Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.
- Be the “first line of defense” to identify, escalate and manage potential risk.
- Perform, deliver and contribute to a variety of onboarding procedures as and when required, through guidance of management and compliance
- Perform ongoing monitoring to meet regulatory guidelines and standards
- Contribute to the definition & implementation of a framework to derive maximum value for the Business
- Contribute to a culture of continuous improvement in the team and be proactive in proposing ongoing refinements to achieve results in line with the Business strategy
- Identify new business/revenue opportunities through client interactions & take initiative to escalate or act on them as they arise (as appropriate).
- Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities
TTCM Traders Trust Capital Markets Limited is regulated as a Cyprus Investment Firm (‘CIF’) by the Cyprus Securities and Exchange Commission (‘CySEC’) under the license number 107/09 and operates in accordance with the Markets in Financial Instruments Directive II (‘MiFID II’) of the European Union.